Frequently Asked Questions

Find answers to common questions about our products and services.

How do I determine my correct bra size?

We recommend using our comprehensive fit guide available on the website or booking a virtual consultation with one of our fit experts to ensure you find the perfect size.

What is your return and exchange policy?

We offer free returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay.

How should I care for my Wacoal lingerie?

To maintain the shape and longevity of your garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry.

Do you offer international shipping?

Yes, we ship to select international locations. Shipping costs and delivery timelines vary depending on the destination country and will be calculated at checkout.