Returns & Exchanges

At Wacoal, we want you to feel confident and comfortable in your purchase, which is why we offer free returns on all unworn items with tags attached within 60 days of purchase. If your fit isn't perfect, our streamlined process makes it easy to find the right size or receive a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original shipping box or a similar mailer, ensuring all original tags and labels are still attached to the garments.

3

Print and Attach Label

Download and print your prepaid USPS shipping label from the portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to a USPS mail carrier or drop it off at any official Post Office location, then use your tracking link to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing